Privacy policy

Key takeaways

  • What personal data we collect when you use our website
  • What we do with your personal data
  • How long we store your personal data and why
  • Who may have access to your personal data
  • Your rights around your personal data

What personal data do we collect and why?

Through or in connection with this website we, Vifor Pharma Management Ltd., collect and use personal data such as name, address, telephone number, email address or other information that relates to an identified or identifiable natural person as follows:

  • If you send us a question or other communication using the contact form on this website or otherwise such as by email. We use that information to respond to your request;
  • If you send us an adverse event report. We record and process that information in accordance with our legal obligations;
  • Through our use of a website analytics service to track the use of the website using cookies, to help us to understand the use of our website and how we can improve it. This service involves the collection and use of the IP (internet protocol) address of your computer or device. For more information, see our cookie policy. The IP address will only be used to identify you in exceptional circumstances, such as for criminal investigations.

We may aggregate personal data collected through this website, for statistical purposes.

The legal basis for the collection and use of your personal data is our legitimate interest in operating a website which allows users to send queries and other communications. In relation to personal data concerning health received via this website, such as safety information, the legal basis is public interest.

With whom do we share your personal data?

If you send us a request through or in connection with this website, we may share it internally or with other companies of the Vifor Pharma Group, to collect the information required to respond to your request. You can see the location of entities of the Vifor Pharma Group at We work with third-party service providers who help us to collect and process safety information or who provide other services such as technical support or data hosting. These service providers may have access to your personal data in order to provide the services.

We may also disclose your personal data to:

  • official authorities where applicable by law (e.g. reporting adverse events for pharmacovigilance), court order or other legal proceeding;
  • our legal and other expert advisors;
  • distributors, license partners or other companies with whom we collaborate for the purposes specified in this privacy notice.

Our service providers and collaboration partners are legally bound to keep all personal data confidential and to use such information only to perform the services for which we engaged them or to comply with legal obligations.

We could disclose your personal data to third parties in connection with the sale or transfer of all or part of our business, in which case we would require the third parties to treat those data in accordance with this privacy policy.

Some of the above-mentioned parties who receive your personal data may be located outside the country where you live, including in countries not regarded by the competent authorities as providing an adequate level of protection for personal data. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, such as EU standard contractual clauses. A copy of these clauses may be obtained from our Data Protection Officer (

How long do we store your personal data?

We store your personal data for as long as required to fulfil the purposes outlined in this privacy policy, unless a longer or shorter retention period is required or permitted by law. By law we must store your personal data relating to safety information for at least ten years after the medicinal product is no longer available.

What are your rights regarding your personal data?

You are entitled at any time to access your personal data that we hold. To the extent legally permissible, you can request that your data be deleted, that errors be corrected or that processing of your personal data be restricted. You can also object to our processing of your personal data.

If you would like to exercise your rights, please contact us as described in the section “How to contact us” below. Please note that applicable laws may prevent us from complying with certain requests, such as to delete safety information or to restrict our processing of it. You are entitled to lodge a complaint with the data protection supervisory authority.

Links to other sites

We may provide links to other websites that we believe are useful. We cannot guarantee the standards or privacy policies of the websites to which we link. We are not responsible for the content of any website which is not owned by a Vifor Pharma Group company.

Personal data of children

This website is intended for adult use only, meaning anyone 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18 through this website. We assume that any person who provides their personal data through this website is at least 18 years old. If you would like to contact us about personal data that your child may have provided without your consent, please see the “How to contact us” section below. If we learn that we have collected personal data from a child under the age of 18, we will delete such information promptly if allowed under applicable law.

Updates to this privacy policy

We may update this privacy policy from time to time. In this case, we will post updated versions on this page. If we make significant changes to our privacy policy, we will display a prominent notice of the change on this website so that users are aware of the change. A revised privacy policy will apply only to personal data collected after its effective date (see below).

How to contact us

Please contact us if you have any questions about this privacy policy or if you wish to exercise your privacy rights:

  • The “controller” of the personal data:
    Vifor Pharma Management Ltd.
    Flughofstrasse 61
    P.O. Box
    CH-8152 Glattbrugg
    Tel. + 41 58 851 80 00
  • Our representative in the EU / EEA for data privacy purposes:
    Vifor Pharma Deutschland GmbH
    Baierbrunner Strasse 29
    D-81379 Munich
  • Our representative in the UK for data privacy purposes:
    Vifor Pharma UK Ltd.
    Second Floor, Waterfront
    Watermans Business Park
    Kingsbury Crescent
    TW18 3BA
    United Kingdom
    Tel: +44 01276 853 600
  • Our Data Protection Officer:
    Vifor Pharma Management Ltd.
    Flughofstrasse 61
    P.O. Box
    CH-8152 Glattbrugg
    Tel. + 41 58 851 80 00


Effective date: November 2021